Refund & Return Policy
Effective Date: 17/05/2025
We want you to love your experience with Dican Life. If you're not completely satisfied, we're here to help. Read our return and refund policy below.
✅ 60-Day Satisfaction Guarantee
Try any Dican Life product for up to 60 days. If you're not satisfied, contact us and we’ll make it right — either with a replacement or a full refund.
🔁 Returns
To be eligible for a return:
• Must be within 60 days of delivery
• Item must be in original condition (or lightly used)
• Include proof of purchase (order number or email confirmation)
To start a return, email us at:
📧 support@dican.life
We’ll provide you with return instructions and address.
💵 Refunds
Once we receive and inspect your return, we’ll notify you of approval.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping costs (if any) are non-refundable unless the return is due to an error on our part (e.g., damaged or wrong item).
🚫 Non-Returnable Items
• Gift cards
• Downloadable or digital products
• Items marked as final sale
❗ Damaged or Defective Items
If your item arrives damaged or faulty, contact us within 7 days of delivery. We’ll send a replacement or issue a full refund at no extra cost.
📦 Return Shipping
• Customers are responsible for return shipping costs unless the item was incorrect or defective.
• We recommend using a trackable shipping service or purchasing shipping insurance.
🤝 Our Commitment
We want every Dican Life experience to be smooth and stress-free. If you have any concerns or questions, don’t hesitate to reach out — we’re always here to help.
